Frequently Asked Questions

Everything you need to know about your Lino Perros experience.

How can I track the status of my order?

Once your order is dispatched, you will receive an email and SMS with a unique tracking ID and a link to our courier partner's website to monitor your shipment in real-time.

What is the return and exchange policy?

We offer a hassle-free 30-day return and exchange policy. Products must be unused, in their original packaging, and with all brand tags intact to qualify for a full refund.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, AMEX), Net Banking, popular UPI apps, and Cash on Delivery (COD) for eligible pin codes.

Are Lino Perros products covered by a warranty?

Yes, all our handbags and accessories come with a standard 6-month warranty against manufacturing defects from the date of purchase.

How long does shipping typically take?

Standard delivery takes 3-5 business days for metropolitan areas and 5-7 business days for the rest of India, depending on your location.

How should I care for my Lino Perros handbag?

To maintain the quality, wipe your bag with a clean, dry cloth. Avoid exposure to extreme heat, direct sunlight, and water. Store it in the provided dust bag when not in use.